Opening an online business cheque account going to take a month to open?

Hi,

I opened anFNB Gold Business Cheque account on the 15th of July 2020 and I did everything online. 4 days later I received several emails requesting relevant information which I submitted, shortly after that I received a call from TakeALot delivery team asking me where I wanted my card delivered which I told them where that was going to be. The lady stated that delivery was subject to the account opening process then they were going to send me a text once it was delivered.

A week went by, I received an email and I thought that was it. Last week, there was another email requesting tex information and at the bottom it stated that if I did not respond to the email my account was going to be closed. Now Keep in mind that I still don't have access to my account. Over a week and a half ago I went to FNB Cresta branch as the app said I needed to go to a nearby branch to get FNB inContact. The gentleman at customer services advised that since I had started the process online, it was the online team that could assist and that physical channels and online channels are siloed. I am still waiting so I can gain access to my account.

In the interim I had sent out invoices to my clients as I could not lose business and the belief that FNB is a good digital bank as per adverti*****t, this process has really left a bad experience. I am expecting payments through the account and I am hoping it will be resolved by Wednesday.