Opening an FNB account .............. Not so easy!!!!!

It took us 2+ Months to open and activate our business account. It was a rollercoaster process and not a pleasant experience at all. Firstly, we had to follow up on everything submitted and ensure that someone actually received what was requested from us. The joke is, we were requested to submit the same documents on four occasions after confirmation of receipt was obtained. Once the account was activated we could not transact because the bank card was not active and consequently you cannot access any online apps etc. I spend more than 2hours on the phone while the FNB departments KYC, Business Banking and Card Division doubted whom is actually the department that must activate our card now. The conversations eventually stopped and I was promised that a consultant will phone me the next day. Guess what.......nobody phoned. The onus was once again on us to follow up and start all the discussions from the start again. The worst of all is that we received an email confirming that our query was resolved, but in fact it was still not resolved. We eventually got the card activated more than 2 months after applying for the account. Worst experience ever!!! So if you are in a hurry to get an account opened, do not be fooled by FNB's marketing talks that you can open an account and get a card as easy as 1, 2 , 3. Yes, you get your card within 48hours but it is worth nothing more than a piece of plastic that is completely useless until such time that the FNB departments, among themselves, figure out what action is required to allow you to transact with the account.