WB
Werner B

1 reviews | Active since Jun 2016

11 Aug 2016, 20:22

Opening an business account

<p>Very easy to open an business acount online with fnb bankning, but to activate it, what an headache!!</p> <p>I have sent documents twice already and sent numerous emails. I even got replys from original emails where they ask what is my business name?? surely they can use the refernece number.</p> <p>Besides that, they say it takes up to 3 working days to activate.</p> <p>I waited nearly a week with no responce. I mailed them and they dont know what going on and had to resend all my documents again.</p> <p>I am in the 3rd -4th week now with no response...</p> <p>Also there is an monthly bank charge for the account that is not even active.</p> <p>Very frustrating and dissapointing!</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Aug 2016, 06:38
Official

Good Day

please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 942263

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)

WB
Werner B's update12 Aug 2016, 14:45
Reviewer Update

Thank you for a prompt reply and sorting out this problem. Much pleased!