GJ
Gert J
1 reviews | Active since Sept 2024
10 Sept 2024, 10:00
Opening an account taking 2 months now.. TERRIBLE
I've been trying to open an FNBy account for my child with them. The absolute worst mistake I've made in a long time. They sent me a form to fill in, signing the document was impossible as it's asking me for certificates from my pc and then asks me to brows to it (what do i know about certificate on my pc) along with some requiremily members. used to love FNB, but lately i've been considering changing to another bank and moving my family as well as i've added them on my profile as family members.
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Replies (3)GJ
Gert J's updateReviewer Update
10 Sept 2024, 10:12My msg seems to be cutting off for some reason.. Anyway, here it is again:
I've been trying to open an FNBy account for my child with them. The absolute worst mistake I've made in a long time. They sent me a form to fill in, signing the document was impossible as it's asking me for certificates from my pc and then asks me to brows to it (what do i know about certificate on my pc) along with some required fields that I apparently filled in incorrectly. I mailed FNB with screenshots of the certificate issue asking for assistance, they just rep**** with "please fill it in".. I logged a complaint and got notified that i would receive a call within two business days. It's now almost 2 weeks later with multiple extra complaints logged but getting no reply whatsoever. I used to love FNB, but lately i've been considering changing to another bank and moving my family as well as i've added them on my profile as family members.
I've been trying to open an FNBy account for my child with them. The absolute worst mistake I've made in a long time. They sent me a form to fill in, signing the document was impossible as it's asking me for certificates from my pc and then asks me to brows to it (what do i know about certificate on my pc) along with some required fields that I apparently filled in incorrectly. I mailed FNB with screenshots of the certificate issue asking for assistance, they just rep**** with "please fill it in".. I logged a complaint and got notified that i would receive a call within two business days. It's now almost 2 weeks later with multiple extra complaints logged but getting no reply whatsoever. I used to love FNB, but lately i've been considering changing to another bank and moving my family as well as i've added them on my profile as family members.
GJ
Gert J's update10 Sept 2024, 10:12
Reviewer Update
My msg seems to be cutting off for some reason.. Anyway, here it is again:
I've been trying to open an FNBy account for my child with them. The absolute worst mistake I've made in a long time. They sent me a form to fill in, signing the document was impossible as it's asking me for certificates from my pc and then asks me to brows to it (what do i know about certificate on my pc) along with some required fields that I apparently filled in incorrectly. I mailed FNB with screenshots of the certificate issue asking for assistance, they just rep**** with "please fill it in".. I logged a complaint and got notified that i would receive a call within two business days. It's now almost 2 weeks later with multiple extra complaints logged but getting no reply whatsoever. I used to love FNB, but lately i've been considering changing to another bank and moving my family as well as i've added them on my profile as family members.
I've been trying to open an FNBy account for my child with them. The absolute worst mistake I've made in a long time. They sent me a form to fill in, signing the document was impossible as it's asking me for certificates from my pc and then asks me to brows to it (what do i know about certificate on my pc) along with some required fields that I apparently filled in incorrectly. I mailed FNB with screenshots of the certificate issue asking for assistance, they just rep**** with "please fill it in".. I logged a complaint and got notified that i would receive a call within two business days. It's now almost 2 weeks later with multiple extra complaints logged but getting no reply whatsoever. I used to love FNB, but lately i've been considering changing to another bank and moving my family as well as i've added them on my profile as family members.
GJ
Gert J's updateReviewer Update
10 Sept 2024, 13:25Yes, these type of replies i keep getting since July when I started the process..
" Trust you are well.
Please kindly note that we have referred the matter to our Sales desk and the Banker will contact you and take you through the process of account opening. We apologies for the inconvenience caused.
Thank you for raising your concern with the Bank. "
I'M STILL WAITING FOR THAT BANKER TO CONTACT ME FROM 2nd OF SEPTEMBER WHEN THAT COMPLAINT WAS LOGGED.
I'm at my fourth complaint, just to get an account opened... Amazing yhea!?
" Trust you are well.
Please kindly note that we have referred the matter to our Sales desk and the Banker will contact you and take you through the process of account opening. We apologies for the inconvenience caused.
Thank you for raising your concern with the Bank. "
I'M STILL WAITING FOR THAT BANKER TO CONTACT ME FROM 2nd OF SEPTEMBER WHEN THAT COMPLAINT WAS LOGGED.
I'm at my fourth complaint, just to get an account opened... Amazing yhea!?
GJ
Gert J's update10 Sept 2024, 13:25
Reviewer Update
Yes, these type of replies i keep getting since July when I started the process..
" Trust you are well.
Please kindly note that we have referred the matter to our Sales desk and the Banker will contact you and take you through the process of account opening. We apologies for the inconvenience caused.
Thank you for raising your concern with the Bank. "
I'M STILL WAITING FOR THAT BANKER TO CONTACT ME FROM 2nd OF SEPTEMBER WHEN THAT COMPLAINT WAS LOGGED.
I'm at my fourth complaint, just to get an account opened... Amazing yhea!?
" Trust you are well.
Please kindly note that we have referred the matter to our Sales desk and the Banker will contact you and take you through the process of account opening. We apologies for the inconvenience caused.
Thank you for raising your concern with the Bank. "
I'M STILL WAITING FOR THAT BANKER TO CONTACT ME FROM 2nd OF SEPTEMBER WHEN THAT COMPLAINT WAS LOGGED.
I'm at my fourth complaint, just to get an account opened... Amazing yhea!?
GJ
Gert J's updateReviewer Update
13 Sept 2024, 09:46You know what's funny, I'm still waiting for someone to contact me - 3 days later, after you so called escalated it again.. IS THIS A JOKE TO YOU OR WHAT???!! I'm sorry to say this, but FNB is absolutely pathetic..
GJ
Gert J's update13 Sept 2024, 09:46
Reviewer Update
You know what's funny, I'm still waiting for someone to contact me - 3 days later, after you so called escalated it again.. IS THIS A JOKE TO YOU OR WHAT???!! I'm sorry to say this, but FNB is absolutely pathetic..