Opening an Account Nightmare!!
<p>After 6 emails and at least that many phone calls I will hopefully now have a business account. Twice the consultants have said all the documents are fine. After the call now (21/04) no resubmission required as the "Outstanding" document was sent on 06/04/2017!</p> <p> </p> <p>Terrible service. Maybe I need to reconsider.</p>
Good day Mr. johanhefer
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. johanhefer
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Just sad it has to get to this point before you do anything while spending hours on the phone and sending the same information over and over. Very disappointing.
Just sad it has to get to this point before you do anything while spending hours on the phone and sending the same information over and over. Very disappointing.
Even now on 03/05/2017 nothing has been done. Again on the phone. Even the complaints department seems to be ***********!
Even now on 03/05/2017 nothing has been done. Again on the phone. Even the complaints department seems to be ***********!