Opening an account is the biggest challenge i have in my life

I type this with actual tears in my eyes...... I have been trying to open an account for my daughter since 3rd December 2019. I first had to send in all forms which I did with no difficulty I was told to send them to *** and cc *** and *** then I got a email saying I had to wait 24 to 48 hours. No reply.

So I started messaging on my FNB app and I was told there is a hold on the account and I needed to provide my tax information to which I was told the system was not accepting my information and I had to fill in the exact same documents but now I had to send it to ***, which I did and that was on the 11th December. No reply.

Then on the 18th December I tried again to message someone on the FNB messages app and was told to dial ***which is the forex department. I gave up as it was festive season and I had a little bit of hope that someone would maybe call me. But, no reply.

I decided to call ***today, 30 January 2020 as I had some positive vibes and was advised they do not open accounts, but thats not what I asked. I told the lady there was a problem with my application for my daughter and I was told to call that number. I just put down the phone, I couldnt even carry on with the conversation.

Im still waiting to open an account. Iv never in my life been so shocked that Iv had to battle so hard to open an account for a 10 year old.

Im at a loss. If someone can just help me id really appreciate it. Just anyone. Please. Il send good prayers and bow down every night and honour your name if someone can just HELP ME!!