OPENING AN ACCOUNT

I opened an account via telephone on the 10/02/2016 and was very impressed that i didn't have to queue at the bank. I was told to take my documents to the branch and to pick up my card. Saturday, 13/02/2016, I went to FNB Lenasia Trade Route mall, submitted what was needed but my finger prints could not be verified. Why do I need that to open a simple account? I'm not a multimilloinare. I just need an affordable account for my daily banking. I am a South African Citizen with a bar coded ID.