Opening account was easy but got a damaged card.

Had to open an FNB account for making cash deposits and etc apart from my Capitec account. The online purchasing was fine, etc. But I went to swipe my card for some lunch today and the card was declined 3 times, and then again at another terminal it was declined. The call center advised it might have been the terminal or now the cards chip in this case could be damaged. I've never had this experience with Capitec. I've been sitting at a branch now for over 2 and a half hours to no avail, and the consultants keep putting up their little "Please use next available counter" sign. I'm sitting now without money essentially to work and put petrol in because this card is faulty, which should have been verified in branch before it was given to me. Very unhappy, might consider going to Capitec and opening a new account with them once my money has cleared, or even not deal with banks at all anymore if this is what I have to go through, I think I might rather just use cash.