Opening account is frustrating

I opened a business account on the 8th of June 2023 and everything was fine. I received my card and could access my Internet banking. The following day I went to open a personal account. I opened a personal account and could not access my Internet banking profile. The consultant said that they would fix the problem once I receive my card. I went to the branch on the 15th of June to collect my card. I waited for 1 hour before the consultant helped me. Only to tell me the card is soft blocked and I have to wait 48 hours before trying to log in again. I wanted to move from Capitec to FNB. I did not have any problems opening my Capitec account.