Opening a youth account at FNB next to impossible

I decided to show my son how to save by going to FNB Craddlestone (Krugersdorp) at the start of the new year the 2nd January to be specific. The teller staff couldn't assist with my original ID, my wife's original ID, proof of address and a department of home affairs certified birth certificate. After being turned away I requested to speak to a team leader (Rocky) who advised they would escalate and come back to me. 3 weeks no feedback I opened an account on line with FNB (Because I have 5 accounts with them already). They deliver the card however freeze the card because they do not have certain documents (which has never been communicated to me the client). Documents they don't have, my ID (although they have 4 personal and 1 business account for me), proof of address although the 7 year old lives with me and I have 5 accounts with them and a declaration they require me to complete without ever having been notified although I acknowledged all declarations on line. And last but not least the birth certificate which I had scanned in on their portal at time of application. When delivering the card they only request ID and proof of address which I have now supp**** yet again but it's still missing. The opening of a youth account has only taught my child that FNB systems and staff do not work rather than a good banking experience. Very disappointed.