OPENING A NEW BUSINESS ACCOUNT NIGHTMARE!!!

I don't even know where to begin, we have been trying to open a club account since mid May ?and we did an online application, submitted all the requested documents, signatories went in to the branch to submit originals and everything was accepted. Now, the account has been put on hold because there are still documents missing, the call centre (I have spoken to numerous people who all have a different story? cannot confirm what type of documents are missing. Apparently it's a mandate, when we visited the bank we did submit the mandate and that was close to a month ago. Please can someone who knows what's happening and with the authority to lift the hold contact me urgently. I have spoken to Anastacia, Phindile Shabalala, Busi, Mpho and many more people I didn't get names of and NOTHING has been done. If it's too much to lift the hold on the account kindly CLOSE the account immediately and release the money you are freezing so that we can go to another bank that is willing to assist swiftly. Surely an account can't take more than 2 weeks to be activated? I certainly hope that someone will treat this email will urgency