Opening a new business account for a trust nightmare

What is going on at FNB? I have been trying for 6 weeks to open a business account for a trust. Every time I submit documents they reply a week later requesting more documents. They never give me a comprehensive list of what they require to open the account. There are now two new business accounts linked to my online banking profile when I just want to open one account, but none are active. When I phone the business banking call center it rings for hours with no one answering. It is impossible to get hold of anyone? What is going on at FNB? I am seriously considering moving to another bank.