MW
Merryl W

1 reviews | Active since Apr 2015

25 May 2017, 09:20

Opening a business acount

<p>I app**** for a business account and registration on 23.03.2017, and waited 2 months before receiving any feedback from FNB. I phoned numerous times, just to be told to wait. After laying a complaint, I received feedbacj yesterday. Now, the business has been registered, but it has no name, even though I paid to reserve a company name! I am so disappointed and so tired of phoning all the time and dealing with *********** staff on the other end! </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 May 2017, 11:03
Official

Good Day,

I tried contacting you but to no avail.

We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.

I have logged a formal complaint and have escalated your concerns to the relevant department for investigation and resolution.

Complaint reference number ***.

Regards,

Complaint Resolution

Naomi Petersen

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