1 reviews | Active since Mar 2017
Opening a business account with FNB via their call centre? I'd rather run a mile on a bed of needles
<p>I have never been met with the levels of incompetecy (and hopefully will never have to be again) as I did when I tried to open a business account recently. Wanted to do a list of things that went wrong but realised that will take me half an hour. In short, in the end I spent probably 4-5 hours on the phone (using MY airtime) with multiple issues due to the call center's incompetencies and had to resend some emails around 6-7 times. Lesson learnt: Do not try open an account via the call centre, do it at your local branch (only problem was my closest branch was quite a drive away).</p>
Good day Ms. wehncke-van-der-merwe
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. wehncke-van-der-merwe
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***