Opening a business account to be opened after I'm in the GRAVE

Item: FNB (First National Bank)
Rating: 1
Author: Monja Z

Never in my entire life have I been assisted by such a *********** person. I opened or let's say I'm trying to open 2 business bank accounts. I've sent the FICA and required documents 3 times and they just don't "receive" it. I must just send it again. What is going to change. After spending 28 minutes on the phone I'm not closer to finalizing the issue.

Is there any competent people in the business division that can assist one, as I'm not able to go to the branch.

I don't understand why the information is not received as I've done everything just as requested in the email, just hitting the reply button without changing the subject line.

This is so typically South Africa, BEE and all it's stuff but the job cannot be done properly and we just have accept this.

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Monja Z's updateReviewer Update

25 Feb 2021, 10:14

Unfortunately another month is almost past and the accounts are still not activated. Be sure to know I will take away all business and not refer anyone to FNB Business as this has surely been the worst experience in opening a bank account ever. The phones is not even answered when one try to speak to someone as it is clear after various emails the issue is still not resolved.

If you don't want an account in a rush be sure to use FNB Business as they drag everything on and on forever. Claiming not receiving the documents as not it has been sent like 7 times already. Think I will bill you for all this productive time I have lost in my business as you clearly don't respect my time.

Monja Z's update25 Feb 2021, 10:14

Reviewer Update