opening a business account online

I decided to open a business account through fnb. A choice above other banks (regretful now). They say 3 days to open the account. What a load. After 2 weeks I phone and they tell me they did not receive the paper work. I then resent it and got a confirmation sms. I waited a further 5days. I phoned them again to hear that they will phone me to activate the account. I am still waiting. I note have received another email saying they do not have my id. This has been sent twice already. I'm fed up with fnb. They are useless. I am now contemplating moving my entire account. I cannot explain my frustration. Holding off all invoices while I wait for this business account.