VC
Van C

1 reviews | Active since Jul 2011

14 Jan 2017, 13:31

Opening a Business Account

<p>Goodday,</p> <p> </p> <p>I am really dissapointed in the service i recieved from FNB Sunninghill this week. I visited the branch on the 12th (Thursday) to open up a business account. SInce it was 16:50 the gentleman said i need to come back the following day to sign and deposit some money into the account. He also said he will call me which he didnt.</p> <p>I then went back the FNB on Friday to sign the papers but the gentleman said he has not completed the forms and will call me as soon as he is done with them which didnt happen.</p> <p>I also went back on Saturday to sign the papers but the gentleman agreed to call me as soon as its done, this has also not happend.</p> <p>I would like to run my business through FNB but is this how its going to be, ill rather go somewhere else</p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Jan 2017, 08:28
Official

Good day Ms. Van Aardt

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***