Opening a bus bank account taking 2 months

We've been trying to open a business bank account since mid June! We app**** online, agent told me she would email me docs I should send. After 2 weeks no email, no call. I called, was given the businessescalations email address and sent supporting docs. I received no response. Then I called, spoke to an S Myburg. He said he would personally handle the situation, I resent docs and nothing. Then after a few days I called again and spoke to Dineo who said she would handle it personally too I sent docs for the third time! I even told Dineo, if they couldnt do it, they must cancel the account, but nothing. Then we eventually went into the branch (defeating the whole matter of online opening), after getting all three individuals together last Saturday. I asked the guy at the bank to just open the acc in the bank but he said he couldn't because online had already opened it and the process must end there. He then sent the same documents to accountopens email at fnb for the 4th time. Were told 3 bus days to get a response.. and nothing again. Then I put a complaint on the fnb site. Got a call, she promised to send me emails, but nothing! Ridiculous service FNB, very dissappointed in you!!!