AA
Anthony A

1 reviews | Active since Jul 2016

06 Feb 2017, 15:09

Opening a Bank Account or NOT!

<p>FNB has an awesome advertising campaign in which you can hear the delight in people's voices as they are told that they can migrate and/or open a bank account in a few hours. NOT!</p> <p>They should be reported for false advertising.</p> <p>I app**** online for a bank account on 16/12/2016, and at time of writing on 6/2/2017, said account is not open. Admittedly there were some complications in that some of the parties to the account are overseas, but I don't think anybody ever sat down and looked at what was needed. The continual requests for additional documentation (even after sending an email specifically requesting confirmation that the the latest document was the last that would be required), the fact that every time you call you get a different person etc. etc... the list goes on.</p> <p>Unbelievably frustrating. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Feb 2017, 15:35
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)