Opened a new RMB Private Bank - Shocking Service

I have been a client of RMB Private Bank for many years. During the last four years I have lost count of how many private bankers I have been assigned of whom I have never met one.<br> I get absolutely no contact from my so called Private banker nor any response when asking for information or querying issues on my account. Its just shocking<br> I opened a new cheque account about three weeks ago , sent all the relevant documentation as requested by the assistant. Three weeks later I am unable to withdraw the money I have deposited into this account ! <br> Phoned the call centre twice who refers me to my Private Banker . A day later I get a call from the assistant , just to be told I need to submit additional information. It is now another 4 days later and I am still not able to withdraw money.<br> The personal service which attracted me to RMB Private bank 6 years or more ago as a private client in the first place , do not exist anymore.