Opened a new account online, what a mess up.

Extremely disappointed in the service from FNB. Opened up a new account online. Submitted my ID, proof of income and proof of address via the banking app. Get notification that my documents have been successfully uploaded and will be processed and they will get back to me. Get notifications that my card is on its way and will be delivered soon. Scheduled delivery, the card just did not arrive. On the 02/02/2022 receive an email that I need to resubmit my ID, which I did. I phoned FNB and they said they received my ID and my application is successful. Still have not received my card. I have phoned a total of 12 times and each time they say another document is missing. I have resubmitted both my proof of address and proof of income as I was told that they were missing, although I did not receive any form of notification that these documents were not correct. I cannot use my account as I do not have a card. They put me through to the courier only for them to tell me that my card is with them but FNB has stopped the delivery due to missing documentation. Another phone call and the lady can't find my order. Getting extremely frustrated, each time I phone I am continuously transferred from one person to another, just to be told that they can't help me.