CL
Chantelle L

1 reviews | Active since Oct 2018

03 Oct 2018, 15:54

Open new account....issues

It's been week's now and still struggling to open an account for my child. FNB needs to take responsibility for the courier's not delivering!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Oct 2018, 08:22
Official

Good day Chantelle,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)