Open-mindedness to better service delivery

I complained on Hellopeter a few days ago that FNB could not assist me with a statement for electricity payments that I have made for longer than three months back. Their system does not allow it. The bank manager of the Cresta branch has been in contact with me and he has really tried to assist me. They are going to work on their system so that in future they will be able to deliver on requests like mine. That to me is good service.