SB
Stephan B

1 reviews | Active since Sept 2015

10 Sept 2015, 10:00

Open an account in minutes - *******!!

I opened a business account online, due to business obligations not allowing me to do otherwise on the 13th of July. To this day (10 September 2015) my account has not been activated even though all my documents for FICA etc are submitted. The call center actually confirmed that all documents are in place, and that '' you've done everything that you are suppose to do, I am going to escalate the matter'', a story that I've heard twice daily when I phone. In the meanwhile I have to pay all staff, service providers & suppliers out of my own pocket because I can't access the business money for the past three months.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Sept 2015, 10:47
Official
Hello Stephan Brink,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Business Banking who will provide you with feedback.

The reference number is 757985.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)