NH
Nozie H

1 reviews | Active since Jul 2012

25 Nov 2019, 14:42

Open a business account online at your own peril!

Opened a business account online and all was done in record time. Lovely stuff! My business partner didn’t have fill transactional rights and after about 3 weeks of continued back and forth emails and mandate forms, he was allegedly granted access. Allegedly because only certain transactions are permitted, and some incontact notifications aren’t delivered to him. I’ve been calling the call Centre for assistance on vehicle finance and they’ve told me I need a relationship manager for the business account. Here’s the best part, there’s only 1 at Clearwater mall’s branch. She’s not available on weekends, and I’ve been waiting just over 45min because she’s on lunch and no one else is able to help. Now they tell me business bankers have their own schedule and her lunch will most likely be longer than an hour.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Nov 2019, 16:21
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaint Team 

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