CC
Craig C
1 reviews | Active since Feb 2017
04 Mar 2017, 14:52
Oops!
<p>Thanks for letting me have my new card. Stupid me, but when I ordered the replacement online, I forgot to indicate that the card should be able to work, Within 2 hours of receiving the new card, one retailer aplogised for having to swipe the card, while the next two were unable to do any transactions on the card. Seems that I should rather use my Capitec card.</p>
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FNB (First National Bank)'s replyOfficial
06 Mar 2017, 10:00Good day Mr. digger1
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Best regards,
FNB (First National Bank)'s reply06 Mar 2017, 10:00
Official
Good day Mr. digger1
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Best regards,