DA
Duncan A
1 reviews | Active since Sept 2016
24 Jan 2019, 12:03
Only response I can get from FNB is through HelloPeter. No response about downgrading account.
I haven't got a clue why, but the only way I can get a valid response from FNB is via HelloPeter?
I've had so many issues with service from FNB and Premier Banking over the past 2 months, and the only actual responses I've received have been because of complaining here. Due to this, I've decided to revert back to Gold.
I put in this request on 14 Jan 2019, and was told that they will get back to me within 2 business days. In a normal world, that means 16 Jan, well 10 days later and I still haven't heard a peep. I have my suspicions that they're trying to wait out the next billing cycle so that they'll be able to charge a bit more for my fees.
Regards, Duncan
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Replies (2)
FNB (First National Bank)'s replyOfficial
24 Jan 2019, 13:11Good Day Duncan Andrew Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: ***NF Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply24 Jan 2019, 13:11
Official
Good Day Duncan Andrew Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: ***NF Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s replyOfficial
24 Jan 2019, 13:11Good Day Duncan Andrew Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: ***NF Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply24 Jan 2019, 13:11
Official
Good Day Duncan Andrew Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: ***NF Regards, Hello Peter Team Tel number: ***