Only eskom has worse service!

How is that for customer care. More than 8 month ago, I was threatened that my acc will be closed/ blocked. (I have 3 more acc with different banking institutions, NO other needed any info nor threatened me) I subsequently paid my accounts up in full and closed them. I also made the FNB practice known here on Hellopeter. Instantly I got an sms that a service representative would contact me. ^ month i did not hear from FNB. Only after I complained again about there shocking service and attitude did I get another sms and phone call. Since than I had AT LEAST 6 calls, send required documents to FNB only to get today an sms Thank you for OPENING an account with us. Because of outstanding docs a hold has been placed ((((-: How stupid can one get?? Really FNB. I am fighting with you for more than 6 month now, had emails and phonecalls to close my acc and now you telling me I am opening one. And you wonder why FNB has the most customer runoff of any bank in South Africa. Shame FNB, this is laughable