ONLY AUTOMATED RESPONSES FOR 16 WORKING DAYS

<p>I mistakenly deposited R3000 into an FNB account (via EFT) from a Nedbank account. The account holder provided me an email address ********** and I sent them a reversal request with documentation on 16th February. The same day I received a computer generated response and thus far have received another 3 of these with every follow up query I've made. I have tried to phone but only automated responses are possible and all options lead to a hang up. It is not possible to engage with a human being. This is disgusting service from FNB who promise their maximum response time is up to 10 working days. It has now been sixteen.</p>