Only at work for money and not the Job

On the 16th of February I went to your branch in Gandhi square.For the first time in over a year I have been to your branch I was assisted by one of your employees that was very unfriendly and not helpful at all.She had no smile from the first contact.,was not attentive to my queries as I had to repeat my queries.Her body language was express that I should just go.There was something I ask and she said I can't do it I will put you on the phone to speak to the call centre and I eventually ask her can I do the rest of my queries also through them as I wanted to open a funeral policy and wanted to ask about the Fnb's WILL,'s and she just said yes you can also do that over the phone with the call centre and I also just wanted to just get away from the woman as she made me feel very uncomfortable.I just want to know if Fnb's employees can have such bad attitudes towards their customers how can I still trust my money with your business.After my experience with Fnb on Monday I really do consider after banking with you for almost 5 years to close my account with you.