tK
tertius K

1 reviews | Active since Aug 2015

07 Jul 2017, 16:27

ONLY 1 Teller???

<p>Went to FNB Willowbridge, Stood in a que in the bank with only 1 teller working. We were only 2 people in the que. Quess what, i waited 40min to be helped. I had to leave cause the lady infront of me was gonna extra long with some issue! So you get 30 min free parking, normally you in and out. waisted 40 min of my life in a useless bank. Went to a other bank, and guess what, they helped me with a smile! Thank you NEDBANK for giving me better service thatn my own bank. I Guesss i have to move my account to you guys! THank you again Nedbank for making banking easier with you guys than with SLOW SLOW FNB. Whats the point of spending millions on a new Branch if you dont have people working there serving the fnb clients. Shocking!!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Jul 2017, 08:21
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***