Online tool worthless
<p>FNB is clearly not the bank for the working class anymore.</p> <p> </p> <p>I accidentally locked my account and I can't reset my password on their website or their app.</p> <p> </p> <p>The website keeps kicking out my ATM password and the app keeps on telling me that there is a system issue.</p> <p> </p> <p>Some of us don't have the time to actually go to a branch, hence we join a bank with good website/app. Clearly no longer the case with FNB.</p> <p> </p> <p>I will definitely be moving banks.</p>
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards Complaints Resolution
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards Complaints Resolution
Naomi Petersen
*** (option one)
Hi there,
I am struggling with this now. I still can't set a new password on the website. When I now do it on the website on my phone, it allows me to reset but does not allow my password afterwards. I want this resolved by Friday, or I'm moving to Capitec
Hi there,
I am struggling with this now. I still can't set a new password on the website. When I now do it on the website on my phone, it allows me to reset but does not allow my password afterwards. I want this resolved by Friday, or I'm moving to Capitec