Online security

Dear FNB,<br> <br> I want you to close my business account. I have asked you to do this numerous times. You told me to go into a branch so that you can see it is me who actually wants to close this account. I went into the bank, they couldn't close it. So please tell me WHY do I have to go into the bank when I send you a secure message (I can only do this after logging into my SECURE ONLINE BANKING PROFILE) asking you to close my account? I can only assume that your online banking is thus not very secure? Oh and you have also deducted another R200 from my business account after I repeatedly asked you to close my account, so you can go ahead and reverse those charges as well. ****************!