Online secure not working

3 ***** transactions on my account. When I asked why online verification is not active I was advised "Seems to be a network error ma'am I have however refreshed your online secure ....." Bull. Now I have to be out of pocket because it takes 10 days to investigate. Unacceptable. There was 64 people in the que for chat function 6am in the morning when I was ****med. Makes you wonder how many FNB customers were ****med on the 27th Feb