1 reviews | Active since Jan 2014

27 Mar 2017, 16:27

Online Secure Not Available

<p>I have tried activating this option for a week now. I have spent the better part of the past 7 days trying to activate the \verified by visa"option via the:<br />- fnb online banking website<br />- physically going into an FNB branch"</p> <p>I have been using it for years but cannot use it with my new card. </p> <p>The feedback I get says: Not Authorised and when calling I get sent from pillar to post.</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Mar 2017, 08:14
Official

Good day Mr. motsoatc

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

's update28 Mar 2017, 19:23
Reviewer Update

At the moment I can no longer log into my Online Banking.....please assist. It is the end of the month. :-(