Online payments

Having registered my displeasure with the way the bank handled my issue with respect to my online transfers to UJ on the 9th February 2020, and received a call from a polite gentleman from FNB on the 10th, who advised that my query would be escalated for investigation, I haven’t heard a word from FNB. I can’t believe that my R20024 just vanished into thin air and the bank whose system I used is not bothered about a disgruntled customer.