Online payment reversal request still not completed 2 months later

In October 2022 after making an online payment I was redirected to a strange looking site which made me believe I had paid into a ********** account. I called FNB immediately to request the transaction to be reversed or cancelled as it was still showing " PENDING " on my app. I was sent from from Pilar to post on the phone call being transferred up and down between consultants and was given a reference number : *** On 28 October I emailed all proof of the transaction to Khethiwe Mswane as telephonically requested and it was also sent to ***, as well as an affidavit and any other documents I had leading up to the ********** payment. I was told within 30 days I'd hear back from FNB but never heard from them neither was the transaction cancelled as I had requested as the fees showed " PENDING" FOR 4 DAYS on my side before it went through.

It is now 2 months later and I have still heard nothing back after reacting immediately after payment was made which is clearly stated in your websites if refunds / reversals are to be made it has to be reported within 30 days. I have called numerous times as well as emailed Khethiwe Mswane, to whom the documentation was sent as requested from me.

I feel FNB could've done more as my chosen bank to stop the transaction from going through as the call was made immediately and funds were still pending for 4 days later. To date I have received no call or email which is very disappointing.