1 reviews | Active since Jul 2011
Online payment not working
<p>Ever since I changed my card in April 2016, I couldn't do any online purchases. I called FNB on 22 Aug & even went to the branch & they logged a call but no feedback. I called again on the 26 Sep with no assistance yet gain after I've transferred left right & centre. Elsie advised that if I made another purchase & it happens I must call again. I called on Friday (7Oct) & transferred all over FNB as usual & after holding for 15 minutes without any help, I called again at 14:16 & Bosikgo tried to help with no luck, bare in mind that I hold for 26 minutes. Please advise why should I stay with the bank that doesn't solve my problems?</p>
Good Day Mrs Feni,
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mrs Feni,
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)