Online payment issues with FNB - FNB can’t seem to assist with resolving the issue

I’ve been a loyal FNB customer for several years, holding multiple products with the bank, and have always re**** on FNB for efficient and reliable service. Unfortunately, over the past few months, I’ve been facing a recurring issue that has left me frustrated and disappointed with the level of support I’ve received.

I first started experiencing problems around August 2025, when payments made through SID began failing. At the time, I wasn’t sure whether the problem was with SID or FNB, so I contacted SID’s support team, who confirmed that there were no issues on their platform. To verify this, I also attempted the same transaction using a different bank, and the payment went through successfully.

Still uncertain, I later tried making a payment through OZOW, another platform I’ve used for years without any problems. When that transaction also failed, it became clear that the issue was specifically linked to FNB and not the payment providers.

Since then, I’ve reached out to FNB on multiple occasions hoping to get the matter resolved. Instead, I’ve been passed from one customer service agent to another, repeating the same explanation each time without receiving any meaningful assistance. It often feels as though the agents either don’t fully understand the nature of the issue or simply don’t know how to resolve it.

What’s even more frustrating is that, instead of receiving proper support to fix the problem, I’ve been advised to use an alternative payment method. If there was an alternative method that worked for my needs, I wouldn’t be contacting FNB in the first place. I reached out because I need the issue resolved.

I’ve used both SID and OZOW for years without ever experiencing such problems, which makes this ongoing issue all the more concerning. The lack of a proper resolution or accountability from FNB has been extremely disappointing, especially for a long-standing customer who has always trusted the bank’s digital systems and service reliability.