Online payment 28-01-2021 R500. 00

I went to fNB branch in Mamelodi branch for clarification on my online payment on Truworth Standard bank account where truworths said they can't find my payment. I spoke to Beki Radebe Ref Rc***. Truworths said they have received my payment notification but they still referring me to my bank. Where is my R500. 00 payment to Truworth? Online payment on the 28-01-2021.I am not going to stop until FNB and Truworth give my money R500. 00 Who's honest