1 reviews | Active since Feb 2018
Online OTP for Online Banking
When i call into the call centre, i get sent from Pillar to post. Eventually i get to Online Banking General Banking and they advise me to change the number that the OTP is going to, i have to go to an ATM to do this....WHY????? Why should i get in my car, drive 20kms there and back to change a contact number? So i pick up the phone, call the CALL CENTER (who is there to fix such ****) and they tell me they cant do it i have to go to an ATM...
Good day Caylan,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Online Banking for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Caylan,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Online Banking for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)