Online oder of Smart Device

I placed an order for a mobile phone with a contract via the FNB website on 23 July @ 10:30am. I received a SMS from DigitalPlanet to inform me that the phone will be delivered on 24 July between 9am - 5pm.

I contacted *** on 24 July @ 11am to arrange for the phone to be delivered on 25 July before 3pm.

On 25 July @1pm I contacted DigitalPlanet to confirm that the package will be delivered on 25 July before 3pm. I was informed that I will be contacted to confirm when the phone will be delivered. I only received feedback at 5pm..

FNB tracking number: You can track your Order by visiting the FNB Website, using the following reference number ***

Digital Planet tracking number: FNB676057

I’ve cancelled my Vodacom contract, which I’ve had for more than 8 years, with the commitment from FNB to deliver the phone on 24 July.

Delivery has still not taken place as per the delivery agreement.

Today I'm informed by DigitalPlanet that the package has been misplaced by the Courier service. There is nothing more that they can do.

Worst service I've ever received from FNB. FNB isn't even aware that the order I've placed via their website has not been fulfilled.