Online maintenance... AGAIN!
I am REALLY tired of FNB's constant online maintenance at extremely inconvenient times. How on earth am I supposed to work/invest/pay off debt/pay accounts etc if FNB is constantly offline 'due to maintenance'. It used to be every Sunday evening, but recently (last 4 -5 Months) it happens at least 3 or 4 times a week, during office/work hours. And now today on a Saturday at 10:30am, end of month (possible the busiest shopping time). How am I supposed to plan? You are as bad as flippen Eskom! Hope FNB goes down (like Standard Bank did a few years ago, when everyone switched banks) Moving away from FNB soon.
When I contact them to ask what was going on (3 weeks ago), I literally spent 30 mins on the phone, being sent from department to department, where no one knew what the heck was going on. Can you believe it? A bank's online functionality is defective, and they are totally unaware of it!
Ridiculous! One star is too much!
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
