1 reviews | Active since Aug 2016

28 Jul 2018, 10:49

Online maintenance... AGAIN!

I am REALLY tired of FNB's constant online maintenance at extremely inconvenient times. How on earth am I supposed to work/invest/pay off debt/pay accounts etc if FNB is constantly offline 'due to maintenance'. It used to be every Sunday evening, but recently (last 4 -5 Months) it happens at least 3 or 4 times a week, during office/work hours. And now today on a Saturday at 10:30am, end of month (possible the busiest shopping time). How am I supposed to plan? You are as bad as flippen Eskom! Hope FNB goes down (like Standard Bank did a few years ago, when everyone switched banks) Moving away from FNB soon.

When I contact them to ask what was going on (3 weeks ago), I literally spent 30 mins on the phone, being sent from department to department, where no one knew what the heck was going on. Can you believe it? A bank's online functionality is defective, and they are totally unaware of it!

Ridiculous! One star is too much!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jul 2018, 11:51
Official

Good Day

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***