1 reviews | Active since Aug 2014
Online ***** after issues logged
Despite logging my request with the private wealth suite, nothing was done by FNB and another 2 ********** transactions went off my account. Now almost R6000 later fnb say that these things happen and I must wait till they investigate. During this ordeal I had to deal with Dorcus in the ***** department who behaved like she was doing me a favour. She claims that it's not FNB fault if I use my card online... and took zero reasponsbilty for security that fnb should have in place. I finally got trough to a consultant Leno Seboko who assisted in cancllelong my card and logged the case ... still not a word from fnb
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)