Online *****

Good day Dear Sir /Madam

These email bears reference that FNB doesn't treat, resolve their customer dispute nor even about their customers consent complaints seriously about online ***** occurancy

On the 15 October 2018 time 14H54 on my account no. ********** 5153 had withdrawal of R3700.00 referrals as purchase of USD 1000 WHILE MY CARD is in my possession and iam at work. I laid a complain with FNB Charlotte Maxeke Branch in Bloemfontein the 23 October 2018 with necessary documents verifying the ***** conducted. In that i was told to wait for 40 days for their investigation. 26 November follow up ***** status of the incident occurance, But still i had not received any feedback about my money disappearing in my account no refund made to me.

On December 2018 in Harrismith branch again i went out to check about my account status ***** as 40 days has passed. To my surprise when a call was conducted, Harrismith branch together with lady on the phone i have spoken too said "the is no case of sort was filed" and they wanted to assist me but they couldn't due to documents i didn't have because i left them at Bloemfontein. To date when i approch the bank consultant 10 January2019 , her answers are that case has ben opened and investigation is in a process.

So far no refund has been done and no feedback about money disappearance in my account.

Please assist me with this matter as the case was filed but nothing has happened yet

Hope all will be attended too

Kind Regards Sifiso Mlangeni (Mr.)