Online *****

Item: FNB (First National Bank)
Rating: 1
Author: Younaid M

I reported a case of online ***** on the 24th November 2017 and the consultants who assisted me, sent my case through incorrectly as a **** after I told them I did NOT authorize any transactions on my account, I lost R19 000 and to this day I am still waiting for feedback, I need an urgent response on this matter as this is not pocket money for some of us, can this bank please get back to me, I have sent countless emails and always only get automated responses, please can you get back to me with feedback.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

10 Jan 2018, 08:40

Hello Younaid22,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

FNB (First National Bank)'s reply10 Jan 2018, 08:40

Official

Hello Younaid22,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Younaid M's updateReviewer Update

12 Jan 2018, 07:39

I am still waiting for feedback regarding this and it is now really becoming irritating, I got a call saying someone from the relevant department would call me, so I am not an important customer to FNB? I am waiting for an answer, can I be called today still please or at least send me an email to notify me what's happening.

Younaid M's update12 Jan 2018, 07:39

Reviewer Update