1 reviews | Active since Apr 2014
Online error message "no data returned from request."
I have been unable to access my internet banking profile neither from my laptop nor through the FNB app for 4 days. I have called in various times and no one has been able to diagnose the problem. The team keeps responding that it has been escalated, now for the 4th time however it does not appear that they are close to resolving the issue. The reference number for the issue is RV ********** 836. With this delay i will now be in default of paying all my month end commitments. This is extremely frustrating as i have been a loyal client of yours for over 2 decades.
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***