ONLINE ERROR

<p>I called the call centre to activate my online banking profile, i then asked the agent to stay online while I made a payment to my Std Bank account. I explained that i needed the money to be cleared into my other account today and made VERY CLEAR how important it is. He takes me through the steps with me asking specifically before moving on to the next what i need to do. I told him that he needs to guide to pay clear the funds so that it comes through immediately. Each step i check with him and he confirms Im right, only to get to the end and he doesnt tell me that the pay and clear option must be ticked before I confirm the payment. Needless to say payment was made without this option and now it will take 2 days for the funds to clear. I am now sitting in a situation where I am going to have returned debits on my account because of this person's lack of attention to detail!I went into the branch and was told sorry we cant help despite this being an FNB call centre agents mess up! No compassion from the branch towards me and my situation! no sense of responsibilty from the bank at all! I am completely annoyed at the incompetence! It was my intention to transfer all my banking to FNB but after this fiasco I wont even entertain the idea!</p>