ONLINE *****

Good day

On the 27/05/2024 I received incontact confirming that I just did a purchase of R235. 49 at Uber Eats, I was shocked because I never bought anything at Uber Eats, infact in King Williams Town where we do our shopping, there is no Uber Eats. Few after receiving the incontact I received another incontact of R435, 81, the purchase was from Uber Eats again, I could not believe what was happening on my account, at the same time I was confused and angry because my account balance was zero, so I was asking myself how did the transaction go through with zero balance, why did my card did not declined, FNB should have the answers because when im buying using my card with no funds, it declines but on *****sters the transaction did go through "WHY"? What I did I temporarily cancel my card then make a call to FNB ***** line and told them my story, my daylight ******* which left me with a credit balance of R671. 13.On my telephone conversation with the FNB consultant,I was told they have canceled my card then given the ***** case number : ***,and said they call me for the outcome of the case and I will receive my new after few days. Today I called them first thing in the morning following my case because no one called me since that day, I thought ***** is an emergency, so I waithing for a call from them since that day. So on my call I told the funds will reflect within 24hours,on mind I thought he was meaning that my balance will be zero as it was before the ***** took place, another thing that shocked me it was an amount of R335 that was added on my credit balance which reflected as an amount for purchase while there were no funds of which that was not my fault, I did not purchase anything but the *****sters did make their way on my bank account, of which my banker should be the protector of my account, unfortunately they failed to do so and am so disappointed because I love my bank and I have no intention of changing it. Now I have a total credit balance if R1004. 00 that will deduct on my account as soon as I have funds, am not ok at all about this, I feel like crying out loud because my budget for June will be short by this credit balance which was not my fault 💔💔💔.

I hope FNB can do more to protect our accounts from ***** and ****s