Online Complaint Service... No RESPONSE!
<p>On a few occasions I have recently contacted FNB in the passed 2 months with these references and to this day I have heard nothing. One person said they will let the department know etc. and 4 weeks late I have heard nothing. </p> <p> </p> <p>When you make a complaint or query you shouldn't be the person who has to follow up... One complain I have to query 4 time and again I haven't been helped. Telephone service was fantastic but there emailing is absolutley shocking. Digital Marketing is taking over and its important that a company like FNB has the correct people in place to do the work. </p> <p> </p> <p>I have a debit order despute that no one has helped me with, I have given the email where I had to ask for help and send through documents which I did and still NOTHING!!!! I have lost roughly R800 and trying to find out if its possible to get it back and no response. Its that the person behind the Debit order despute email doesn't even care. </p> <p> </p> <p>I had a credit card Fees query asking for changes in the dates and again NOTHING!!</p> <p> </p> <p>I recently had someone buying Sneakers from a shop in JHB where Online banking picked up using my credit card. I asked for help on Friday pleading with FNB to get back to me as this was done without my authority and I have my credit card so I don't know how this is happening. NOTHING HAPPENED once again.</p> <p>Here are my reference number that are still outstanding. </p> <p> </p> <p>FNB Care Complaint Ref ********** </p> <p>Complaint reference number is: ********** NF</p> <p>FNB Care Query Ref ********** NFQ</p> <p>FNB Care Query Ref ********** Q</p> <p> </p> <p>All I wanted was for updates and feedback and not automatic emails saying we will get back to you shortly. I am not a weathly person and when money gets taken away I get extremely worried because its money that I need. R1000 or R500 mind sound small but its alot to me.</p> <p> </p> <p>I've been a loyal FNB member who always pays my debts and have stuck with you guys always, but you have really upset me here. I expected better service from you all.</p> <p> </p> <p>I plead with the company once again which is why I am using HELLO PETER to help me out!</p> <p> </p> <p>Regards </p> <p>Gareth Mason</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good Day Melinda
Thank you for your response, I have recieved an email just like this before and still nothing happened, I once again have't heard anything from FNB regarding my complaints. One the 9th of Ocotber someone bought sneakers from a Shop in JHB. I haven my credit card and live in PE how can this be happening. I have lodged a ***** coplaint with FNB and again no repsonse. R490.90 was taken out of my credit card on the 9th of October. This is now the third time I am following up with you. Becuase of the slow service I am probably never going to see that money again which I need badly as I am well off.
When will I be getting an updated. You say 24hrs to 48 hrs you will contact us. Tomorrow it will have been a week... I need my money back and need HELP.
Good Day Melinda
Thank you for your response, I have recieved an email just like this before and still nothing happened, I once again have't heard anything from FNB regarding my complaints. One the 9th of Ocotber someone bought sneakers from a Shop in JHB. I haven my credit card and live in PE how can this be happening. I have lodged a ***** coplaint with FNB and again no repsonse. R490.90 was taken out of my credit card on the 9th of October. This is now the third time I am following up with you. Becuase of the slow service I am probably never going to see that money again which I need badly as I am well off.
When will I be getting an updated. You say 24hrs to 48 hrs you will contact us. Tomorrow it will have been a week... I need my money back and need HELP.
Good Day Melinda
Thank you for your response, I have recieved an email just like this before and still nothing happened, I once again have't heard anything from FNB regarding my complaints. One the 9th of Ocotber someone bought sneakers from a Shop in JHB. I haven my credit card and live in PE how can this be happening. I have lodged a ***** coplaint with FNB and again no repsonse. R490.90 was taken out of my credit card on the 9th of October. This is now the third time I am following up with you. Becuase of the slow service I am probably never going to see that money again which I need badly as I am well off.
When will I be getting an updated. You say 24hrs to 48 hrs you will contact us. Tomorrow it will have been a week... I need my money back and need HELP.
Good Day Melinda
Thank you for your response, I have recieved an email just like this before and still nothing happened, I once again have't heard anything from FNB regarding my complaints. One the 9th of Ocotber someone bought sneakers from a Shop in JHB. I haven my credit card and live in PE how can this be happening. I have lodged a ***** coplaint with FNB and again no repsonse. R490.90 was taken out of my credit card on the 9th of October. This is now the third time I am following up with you. Becuase of the slow service I am probably never going to see that money again which I need badly as I am well off.
When will I be getting an updated. You say 24hrs to 48 hrs you will contact us. Tomorrow it will have been a week... I need my money back and need HELP.